Privacy policy

This Privacy Policy outlines how ShifaTherapy, operated by TechNexus Platforms Pte. Ltd., collects, uses, discloses, and protects your personal data.

Information We Collect

• Personal Information: Name, email, date of birth, country of residence, and contact details.
• Health Information: Optional disclosures of medical/psychological history.
• Technical Data: IP address, device information, location (where permitted).
• Usage Data: Pages visited, session logs, service preferences.

Use of Information

We use your data to:

• Connect you with therapists.
• Schedule and manage sessions.
• Provide customer support.
• Process payments.
• Improve our services.

Messaging Information

Your phone number may be used to send WhatsApp messages related to your account, therapy sessions, and support needs. If WhatsApp is unavailable or a message cannot be delivered, SMS may be used as a fallback. Message frequency is up to 5 messages per month. Message and data rates may apply. You can unsubscribe from optional notifications by replying STOP on WhatsApp or SMS.

Mandatory Service Messages

Some messages are required for our service to function. These include verification codes, login alerts, security warnings, and appointment confirmation messages. These may be delivered through WhatsApp or SMS depending on availability and cannot be opted out of.

Therapist Google Calendar Integration

Therapists may choose to connect a Google account to Shifa Therapy.

• What we access and why. We use Google Calendar to check a therapist’s availability and prevent double booking. With the therapist’s authorisation, we access the calendars on their Google account so they can choose one to sync, read event times to mark those hours unavailable, and create, update, and delete events for sessions booked on Shifa. We do not use event titles, descriptions, locations, or attendees. Events we create show a generic label and the session time only, never client information.
• Limited Use. Shifa Therapy’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• Revoking access. Therapists can disconnect at any time from Calendar Settings in their dashboard, or from their Google account permissions page. On disconnect we revoke our access and delete the stored data.

Data Sharing

We may share your data:

• With your selected therapist.
• With service providers (payment, cloud, CRM) under strict confidentiality.
• When required by law or regulation.
• We do not sell your personal data to third parties.

Data Security

We implement administrative, technical, and physical safeguards to protect your data, including encryption, secure servers, and access controls.

International Transfers

Your data may be transferred to countries where your selected therapist is located. These countries may not have equivalent data protection laws. By using the service, you consent to such transfer.

Your Rights

Depending on your jurisdiction, you may:

• Request access to your data.
• Request correction or deletion.
• Withdraw consent at any time.

Retention

We retain your data only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws.

Children’s Privacy

We do not knowingly collect data from children under the age of 13 without parental consent.

Contact

For privacy questions, email: privacy@shifatherapy.com.