Frequently asked questions

Any questions?

Find trustworthy answers on all things mental health at Shifa Therapy

What is Shifa Therapy?

Shifa Therapy connects Muslims in Canada with licensed therapists, psychologists, and counselors through online therapy and counseling sessions.

How does Shifa Therapy work?

Shifa Therapy allows you to choose a licensed therapist, book an online session, and receive professional support from the comfort of your home.

How much does therapy at Shifa Therapy cost?

Shifa Therapy offers flexible and affordable plans, with sessions starting as low as USD 50.

Is Shifa Therapy secure?

Shifa Therapy s a 100% private and confidential platform you can trust for secure online therapy sessions.

Who can use Shifa Therapy?

Shifa Therapy is for all Muslims seeking mental health support online, offering therapy for individuals and couples of all ages and genders.

Are all therapists at Shifa Therapy licensed and qualified?

Yes, all our therapists are licensed professionals with relevant educational qualifications and professional experience. They are licensed in their home country and undergo a thorough screening process to ensure they meet our high standards.

Do you allow session cancellations?

Yes, session cancellations are allowed if certain conditions are met. Please review our cancellation policy for details.

Do you allow refunds?

Yes, refunds are provided under certain conditions. Please check our refund policy for details.

What happens in a therapy session?

Therapy is a safe space for you to share your thoughts and feelings without judgment. Your therapist will listen, offer guidance, and help you develop tools to cope with life's challenges. It's a partnership focused on your well-being.

Can I switch therapists if I'm not comfortable?

Absolutely! If you're not satisfied with the therapist you're matched with, we'll help you find one who better meets your needs and offer a complimentary 15 minute session.

Can I reschedule my therapy session?

Yes, you can reschedule a session by giving at least 24-hours prior notice. Our support team is available to help you reschedule your session at a time that works better for you.

Can I cancel my therapy session?

Yes, you can cancel your therapy session. Please refer to our cancellation policy for more details.

How do I book a session with a therapist?

To book a session, simply select your preferred therapist, choose a date from the calendar and a time slot that suits you, then click the “Confirm Booking” button. Your session will be booked and you will also receive a confirmation email.

How long is a therapy session?

A therapy session lasts for 50 minutes, giving you enough time to talk and share your concerns with your therapist while also leaving room for any follow-up discussions related to your previous session.

What's your main concern right now?

Thank you!

Your payment has been processed successfully and your session is booked. Our team will contact you within 12 hours.