Terms of Use

These Terms of Use (“Terms”) govern your use of the Shifa Therapy platform, which includes our website, mobile applications, and all associated services (“Platform”). By accessing or using the Platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using the Platform.

Services

  • What we offer: Shifa Therapy is an online platform offering professional counseling and therapy services provided by licensed mental health professionals (“Therapists”). Our services include, but are not limited to:
    • Individual Therapy Sessions: Private sessions with a certified therapist.
    • Couples Therapy Sessions: Sessions aimed at improving relationships.

Creating an account

  • Account requirements: To access certain features of the Platform, you may need to create an account. You are responsible for maintaining the security and confidentiality of your account information and for all activities under your account.

Therapist qualifications

At Shifa Therapy, we ensure that all of our therapists are certified professionals with the appropriate qualifications and experience to provide high-quality mental health services.

Scheduling & cancelling sessions

  • Booking your session: You can schedule therapy sessions through the Platform at your convenience.
  • Refund and cancellation guidelines:
    • Full refund: If you cancel your session, you can choose between receiving a full refund (with a 7.5% deduction for transaction fees) or using the amount as a credit for future bookings. Refunds will be processed within 10 business days.
    • Partial refund: If you cancel within 24 to 48 hours before the session, you will receive 50% of your payment back.
    • No Refund: Cancellations made less than 24 hours before your session will not be eligible for a refund.

Fees and payments

Session fees are clearly outlined on the Platform. Payments must be made in advance using the available payment methods.

Privacy & confidentiality

  • Your privacy matters: We are committed to protecting your personal information. For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.
  • Data protection: We implement strict security measures, including encryption, to safeguard your data and comply with applicable privacy laws in Canada.

Intellectual property

The content on the Platform, including but not limited to text, images, logos, and software, is protected by intellectual property laws. You may not use or distribute any content without our prior written permission.

Limitation of Liability

  • Service and platform limitations: Shifa Therapy provides all services on an "as is" basis and makes no guarantees regarding the outcomes of therapy sessions.
  • Liability restrictions: Shifa Therapy is not liable for any specific outcomes resulting from the use of the Platform. In case of any dispute, Shifa Therapy's total liability will not exceed the amount paid by the customer for services provided during the six months prior to the claim.
  • No liability for indirect damages: Shifa Therapy is not responsible for any indirect, incidental, or consequential damages, including loss of data, profits, or goodwill, even if we have been notified of the potential for such damages.
  • Force majeure: Shifa Therapy will not be held accountable for failure to perform any obligations due to circumstances beyond our control, such as natural disasters, strikes, or pandemics. In such cases, we will notify users and may temporarily suspend services.
  • Dispute resolution: These Terms are governed by the laws of Canada. Any disputes related to these Terms or services provided by Shifa Therapy will be resolved via binding arbitration, according to the rules of a mutually agreed arbitration body. You waive your right to participate in class actions. Any judgment from arbitration may be entered in a court with appropriate jurisdiction.
  • Time limit for claims: Any claims against Shifa Therapy must be filed within six months from the date the issue arises. Claims not brought within this period will be waived.

Account termination

Shifa Therapy reserves the right to terminate or suspend your access to the Platform at any time, with or without cause. You may also terminate your account at any time.

Governing law & dispute resolution

These Terms shall be governed by the laws of Canada. Any dispute arising from the use of the Platform shall be subject to the exclusive jurisdiction of Canadian courts.

Dispute resolution process

If you have any concerns, we encourage you to contact us first. We will make an effort to resolve any issues informally within 30 days. If the dispute cannot be resolved informally, you may initiate formal dispute resolution procedures.

Entire agreement

These Terms represent the entire agreement between you and Shifa Therapy regarding your use of the Platform.

Additional terms

  • Not for emergency use: The services provided by Shifa Therapy are not intended for emergency situations. If you are experiencing a medical emergency, please call emergency services immediately.
  • Indemnification: You agree to indemnify and hold Shifa Therapy harmless from any claims, damages, losses, or expenses arising from your use of the Platform or violation of these Terms.

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